My machine isnโ€™t shutting/turning off by itself, and not working. What do I do?

We've heard of this happening occasionally. It seems it only happens on the 2 hour cycle the first time you use the machine. The good news is, your infusion is fine! We recommend unplugging the machine from the outlet and straining your infusion like normal. Theย fix we recommend is running the machine with water, filling halfway between the Min & Max line. It should self correct and shut off at the 2 hours. If for some reason it doesnโ€™t, give us a call and weโ€™re happy to help.